INNOVATION

SSPL is a leading provider of innovative services and techniques making our service to you more effective, safer and convenient. Our professionally staffed Quality Assurance Department works hard to research and develop new processes and methodology to better serve your needs and provide you value.

GROWTH

BUILD ON THE FOUNDATION

Our plan for the new millennium is to continue building on our foundation of introducing innovative products and services and providing top quality technical skill and knowledge.

CONTINUED ATTENTION

Much of our company’s success has been attributed to the attention we give to the specific needs of our clients in conjunction with our position of being a leader in our industry.

CHOOSE WITH CONFIDENCE

To be considered the best at what we do is the only goal for which we strive. The success we have had at reaching our goal means that you cannot go wrong choosing Shaheen to serve you.

COMPANY HISTORY

Shaheen Services (PVT) Limited was founded in 1948 by Moulana Abdul Qader Jilani (Khadem-sarkar-e-Madena). In the beginning, our company was primarily a manufacturer of pesticides. It did not take long, however, for us to evolve into a service company. We were among the first organizations to recognize the application of pesticides as a valuable public service: the industry of pest management was born. It was during the depression years of the 1940’s that the company also recognized the importance of effective and affordable pest management as an instrument of food protection and public health safety.
Engr. Asif Javed Bashir, joined the firm in 1990. During his tenure, the company began a long period of expansion. The 1990’s and 2010’s saw the company make significant growth gains and expansion. We were becoming a strong force in the facilitation management industry.
The third generation began to have impact in 2011 when Mohammad Raheel Asif, the current CEO, joined the firm. Then started the years of diversification and international expansion.
Our plan for the new Millennium is to continue building on our foundation of introducing innovative products and services and providing top quality technical skill and knowledge.
Much of our company’s success has been attributed to the attention we give to the specific needs of our customers in conjunction with our position of being a leader in our industry.

A MESSAGE FROM OUR PRESIDENT

THREE GENERATIONS OF PASSION AND COMMITMENT
BY ENGR. ASIF JAVED BASHIR, PRESIDENT, SHAHEEN SERVICES (PVT) LIMITED.

Shaheen specialized in servicing this growing industry, earning a reputation as Pakistan’s most reliable and professional company. It is a tribute to Shaheen’s strength in this area that many of the industry’s leading multinational, national and governmentsectors continue to rely on Shaheen today. Under the guidance of the founder’s , Moulana Abdul Qader Jilani, the company continued to grow and diversify over the next three decades to become the largest Pakistan owned facilitation services company specializing in the industrial, commercial and residential markets.
In 1990, I was given the responsibility and privilege to continue the tradition and to ensure the company succeeds and grows. Through diversifying our operations and selective acquisition, Shaheen continues to provide a leadership role in the service industry. One of the greatest strengths at Shaheen, aside from our wealth of experience and service value, is knowing how we got here, realizing why we enjoy success. It’s because of our dedicated staff, the Shaheen family, a great group of people who have a passion to succeed and deliver value. You see, Shaheen really is a family company, and I know it would give my father and grandfather a great sense of accomplishment to know that what was started so many years ago continues to provide the opportunity for our employees and customers to realize their personal and professional goals.
In a market traditionally dominated by large multinational service providers, Shaheen has achieved a unique position as a third generation, family owned business, able to temper our growth without losing the personal commitment to its customers and sense of caring that sets our company apart from corporately owned competitors.
Shaheen Services is well positioned to maintain its leadership role and to continue to provide our employees and customers an excellent opportunity for personal growth and success.

Thank You.

POLICIES

Shaheen is dedicated to ensuring our clients receive superior programs, documentation and support. Our policies and guarantees are our commitment to provide you with peace of mind purchasing. Whether it’s our 24 hour guarantee or procedures and regulations, Shaheen continues to lead the industry in customer support and documentation expertise.

ENVIRONMENTAL STATEMENT

It has long been the philosophy of Shaheen that services goes far beyond mere application and use of techniques. To this end, we continually offer education and training to those concerned with non-chemical, technical, mechanical, civil, repair & maintenance measures which will reduce the need for chemical usage. As pest control and elimination are critical to the integrity of a safe working environment and integral to Shaheen fulfilling our clients’ satisfaction, some pesticide usage may be deemed necessary as a practical avenue for control.
When selecting control measures, we at Shaheen take a holistic approach and only include pesticides and methods which will require minimal usage of chemicals, which have been carefully scrutinized by regulatory agencies both for their effectiveness and environmental impact. Through our support of research and development, we continue to keep abreast of the latest technologies of control measures and alternative products to satisfy our clients’ needs.

HEALTH AND SAFETY

It is the policy of Shaheen Services to provide a safe working environment for all workers. This policy will be achieved through the effective implementation, maintenance and upgrading of our Health & Safety Program.

Our Health & Safety policies and programs have been formulated based on the following beliefs and philosophies:

• Health & Safety is of paramount importance in the conduct of our business. All Occupational Health & Safety Laws, Acts and statutes are considered the minimal requirement for safety.
• Every worker has the responsibility to work in compliance with company safety programs, policies, procedures, and all applicable legislation. Failure to do so will result in disciplinary action.
• Branch Management is responsible and will be accountable for providing a safe work environment and ensuring all reasonable precautions (training, equipment, procedures and polices) have been taken to ensure Health & Safety of all workers.
• Safety is cost effective! A safe site is an efficient and well-managed site.

SHAHEEN SERVICES CONSIDERS ALL THE ABOVE REQUIREMENTS TO BE ACHIEVABLE AND RECOGNIZES THAT THE GOAL OF A SAFE WORK ENVIRONMENT
IS DEPENDENT ON THE ACTIVE SUPPORT AND PARTICIPATION OF EVERYONE INVOLVED.

ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE

Shaheen Services is committed to excellence in serving all customers including people with disabilities.

ASSISTIVE DEVICES:

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

COMMUNICATION:

We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS:

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons.

TRAINING FOR STAFF:

ShaheenServices will provide training to employees, volunteers and others who deal with the public or other their parties on their behalf.

Individuals in the following positions that require training: All Managers, Office Administrators, Route Managers, National Account Administrators and Human Resources. This training is provided to staff during orientation onboarding.

Training will include:

• An overview of the Accessibility and the requirements for the customer service standard.
• Shaheen’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.

FEEDBACK PROCESS:

Customers who wish to provide feedback on the way Shaheen Services provides goods and services to people with disabilities can email us at HR@SHAHEEN-SERVICES.COM
All feedback will be directed to Human Resources.
Customers can expect to hear back in 14 days.
Complaints will be addressed according to our organization’s regular complaint management procedure.

MODIFICATIONS TO THIS OR OTHER POLICIES:

Any policy of Shaheen Services that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

QUALITY POLICY

Shaheen is committed to providing the highest quality services to industry, government and homeowners. At all times, our people will demonstrate that serving the client’s requirements is our number one priority.

In our company, quality service is everyone’s business. Our primary objective and utmost desire is to satisfy each client individually. We will strive to continuously improve our service delivery in order to meet every client’s requirements.

We believe that potential and existing clients will respond favorably to us when we courteously provide a quality service at every client contact, and exhibit pride in our work and in our company.

As a mark of our commitment to quality, we have set high standards for evaluating our work, reinforcing and developing employee knowledge, and verifying our clients’ level of satisfaction.